Expanding industries utilizing WhatsApp Business API
Improving customer experience for insurance services with WhatsApp Business Platform
91%
success rate in understanding customer requests via virtual assistants
2x
faster in delivering new digital services
300%
growth in customer opt-in rates for customer care
Bank Drives Conversions and Business Growth with the WhatsApp Business Platform
37%
of all conversions are via WhatsApp
42%
increase in net margin interest income through WhatsApp
56%
more credit card applicants respond to verification notifications
Topnotch lab diagnostics for COVID-19 tests supported by WhatsApp Business Platform
94%
of interactions don’t need live agent support
90%
customer satisfaction rating improvement since implementation
$2.5M
estimated savings in customer service with WhatsApp
Providing 24/7 customer service with the WhatsApp Business Platform
1.5M
WhatsApp conversations over 10 months (approx.)
80%
customers served via WhatsApp over 10 months
650K
customers recommend the WhatsApp customer service channel
Engaging soccer fans in a personalized way with WhatsApp Business Platform
96%
of interactions don’t need live agent support
78%
decrease in response times compared to traditional fan service outlets
$50K
USD earned through one advanced membership sales campaign
Engaging more consumers with customized messages and offers with WhatsApp
$500K
in sales in one month attributed to WhatsApp
10x ROI
increase over email, in-app push notifications, and SMS messages
57%
click-through rate with WhatsApp
Providing always-on customer service and selling opportunities with WhatsApp Platform
390%
increase in leads over the original chatbot
34X
ROI in six months
33%
reduction in call center volumes
Increasing learner engagement with a fast, easy-to-use interface in WhatsApp
1.8 M
daily messages to learners through WhatsApp
260%
increase in learner engagement with WhatsApp
224%
approximate increase in daily users in less than one year
Easy to Integrate whatsApp Business API across Platforms
Engage with your customers seamlessly through multiple platforms you already use such as CRM, ticketing systems, ERP, HRMS, and POS, and proactively send automated transactional messages to customers with improved quality of the interactions. Our workflows are evolving with use cases that we handle for our clients and this is immensely helping our conversational AI to deliver a better customer experience.
Seamless WhatsApp API Integrations for Business communication
Send important alerts and keep your customers informed in 70+ languages for more engagement
HelpdeskConfigure smooth handover to your Live agent and resolve the customer queries and grievances 24x7
Tracking and Location FeatureTrack real-time location status and find the nearest Service Centre, Branch, or ATM
Order and Delivery UpdateSend order updates, and schedule delivery or pickup with time notification
Send important alerts and keep your customers informed in 70+ languages for more engagement
Configure smooth handover to your Live agent and resolve the customer queries and grievances 24x7
Track real-time location status and find the nearest Service Centre, Branch, or ATM
Send order updates, and schedule delivery or pickup with time notification
Pinnacle - WhatsApp Api Service Provider in India
Hotel and Hospitality
Travels and Tourism
Finance and Insurance
Telecom
Logistics
Automobile
Education
Health Care
Retail and E-Commerce
Real Estate
WhatsApp Business API will change communication
Change the way you communicate with your customers, WhatsApp Business API will create meaningful enriching and
happy moments for your customers
Notifications
Send important alerts
News Letters
Share business Performance and developments
Real time Info
Booked tickets, Invoices, brochure, User Manual
Helpdesk
Smooth Handover to Live agent
E-Com
Send Products Catalogue, Make payments
Deliveries
Schedule delivery or pickup. Notify timings
Loyalty Program
Dealers and Retailers, Customers
Social Media Integration
Facebook – "Click to WhatsApp button”
Location Feature
Find nearest Service Centre, Branch, ATM
API Integrations
Integrate CRM, ticketing systems, ERP, HRMS, POS
Feedback
Run customer satisfaction survey
FAQ
Send Automated replies for common queries
Why Top Leading Brands Choose Pinnacle's WhatsApp Business API
Design the professional business profile to connect with customers
Secured communication with end-to-end encryption (HTTPS connection)
Connect with clients in the language they are comfortable
API Integration with your CRM to send real-time updates to the clients'
Webhook integration for dynamic responses
Admin portal for administration and management
Smooth transfer from bot to customer support executive
Optimize your conversation with detailed reports
Set custom messages for greetings as well as stay away period
Benefits of the WhatsApp Business API for Business
- Connect with your customers anytime anywhere in the world
- Fast onboarding with quick integration of your business process
- Create a rich customer experience with the unlimited possibilities
- Set quick messages for greeting and away time for client engagement
- Link your business with our bot and keep your agents free of repetitive client concerns
- Attractive business portfolio helps lead creation and customer engagement
Manage your workflow with WhatsApp automation
With our highly dependable platform, create your bots that automate your business. to share documents in PDF or Video format to open automated sales, customer service, scheduling, or any other type of relationship channel. Check out the below points to understand the flow creation nodes:
- Set Question Button
- Pop up options
- Set Messages with multimedia files
- Link your webhook
- Create conditions
- Connect to the Live Chat panel
WhatsApp Chatbot that reflect your Brand Communication
A WhatsApp ChatBot like no other. WhatsApp-enabled ChatBot by Pinnacle goes an extra mile to deliver your brand identity-driven conversations with your consumers. This intelligent ChatBot makes your brand communicate with your customers any day, anytime while delivering the messages to meet service demands. Plan a great Customer Experience for any complex workflow and message delivery with our indigenous ChatBot that fits all requirements, with ease.
Deliver WhatsApp message like a Human in the Loop
One of the best in industry solutions for Bot to Agents seamless transition is offered by Pinnacle today. While ChatBot can handle a magnitude of variety and complex workflows in customer interaction, sometimes the use case demands more personalized services being offered by a human agent. Our Human in the loop system helps manage this workflow requirement with ease and with a higher degree of empowerment to the agent when this transition takes place.
